Here’s a Christmas cracker…
“What does a playful leader look, sound and feel like?”
Warm, caring, super capable and fun-loving of course. 100% aligned in purpose with people at the heart of everything they do.
Meet one of the most playful leadership teams I had the pleasure of working with in 2025 – the leadership team of Health & Independent Living Support (HILS) led by Sarah Wren & Tom Cottam, supported by my friend and former colleague Victoria Morgan-Smith.

It was a great honour and even greater delight to work in service of such a truly inspirational team this December as we began to explore ways of bringing more joy and creativity to their everyday work through a culture of continuous learning and improvement.
Every day older and disabled people are admitted to hospital with preventable illnesses caused by poor nutrition, frailty and impacted by loneliness and isolation, causing strain and longer waiting lists for the NHS.
HILS can be compared to a 4th emergency service in many ways – a non-profit dedicated to helping people live healthier and happies lives at home for longer. They focus on supporting older and vulnerable people to stay happy, healthy, independent, and connected while easing the pressure on families, carers, and the NHS.
Last year, HILS delivered over 1.9 million acts of support by providing services such as meals on wheels and wellbeing checks to 18,000 people across 4 counties thanks to nearly 4000 dedicated members of staff.
Based on our research and repeated firsthand experience at The School of Play, when leaders lead from inside out through the power of play, the result is a super high performing leadership team that is highly resourceful, responsible, respectful, resilient and real – beautifully authentic like the Velveteen Rabbit.
What’s more, because such leaders have faith in their mission and one another, their action comes from a place of love and peace instead of soulless work and soul-sapping control.
The result? Business in the way it was originally intended – in service of society, our loved ones and ourselves.
✏️ Want to find out your Play Genius score as a leader? Take our free Play Genius Quiz to explore how you can become a more playful leader today https://lnkd.in/eqJYuDpu
